Returns & Refunds

Returns

You may return purchases within 14 days of delivery provided:

  • You notify us of your reason for doing so.
  • Goods returned in their original condition, in the original packaging and include any accompanying accessories and labels or tags.
  • The goods, any accessories, labels or tags and the packaging have not been damaged unless already notified to us and their return accepted. Where products are in sealed packaging this must not have been broken/opened.
  • They have not been used, assembled or part assembled unless found to be defective and their return authorised.
  • They are the actual goods that were sent out

Once notified you have a further 14 days to return the goods. It is advised to send all goods back via tracked delivery services. Goods being returned for buyers remorse are the buyers responsibility until delivered. If damaged or lost while being returned we are not liable unless we have arranged for the goods to be collected or supplied a pre paid postage label. 

Damaged, defective or incomplete orders

Once delivered, goods should be checked for damage, defects and shortages as soon as received and any problems notified in writing within 7 days.

Any goods be damaged,defective or incomplete on delivery missing items will be sent out if in stock. If not in stock a full refund will be issued subject to:-

  • Our acceptance that goods were damaged on delivery, are defective or were not delivered.
  • Confirmation of any damage or defect being provided. We will ask for either photo confirmation via email or for the item to be returned so it can be examined.
  • The packaging the items were delivered in and invoice supplied with the order being retained when claiming for missing items.
  • You not having attempted to repair or correct any damage or defect. By doing so, you will be deemed to have accepted the goods in the condition they were received and give up any right to reject or return them.

Oakley Home and Gifts will not replace or refund goods where we believe any damage has occurred after delivery or if any defect appears to have been caused by misuse, improper handling or incorrect assembly.

We will cover the cost of returning items we agree were delivered damaged or are defective by sending a pre-paid returns label, this is usually for a drop of location/access point. 

Refunds

We will provide a full refund, with in 5 business days, via the payment method used, providing they meet our Returns and Damaged or Defective Goods terms.

If upgrading to express shipping only the original cost of the goods will be refunded minus the cost of express shipping. 

If we have accepted that a product was damaged on delivery or is defective, we will also refund any original delivery charge

If your order has included free shipping and part of the order is returned and falls below free shipping price. The cost of shipping will be deducted from the refund

Cancellations

Orders once placed will be shipped as soon as possible and usually in 1 - 2 business days. Orders cancelled before being shipped outside UK and EU will be deducted a 10% restocking fee. 

Misuse of returns 

Returned goods that do not meet our returns conditions and damaged or defective terms will not be refunded or exchanged:

  • Goods will be kept until you arrange for it to be returned to you.
  • If its return is is not arranged within 28 days, we will destroy or dispose of the returned goods without any liability to you.